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RMAs for NRO

RMAs for NRO

Availability: In stock

$437.00 To see product price, add this item to your cart. You can always remove it later.

Includes:

Extension License: $159.00
Installation: $75.00
Annual Maintenance Plan
with Auto Renewal:
$203.00 What's this?

Annual Maintenance Plans with Automatic Renewal

NCR requires an Annual Maintenance Plan ("AMP") with each extension, to ensure that you are always eligible for the latest extension updates.

Each extension's AMP price is determined by the annual fee from the extension developer for 1 year of updates, plus a fee from NCR that covers extension update installations as needed for the entire year.

AMPs are automatically renewed each year and billed to the on-file payment method for your NCR Retail Online store. Each AMP must be renewed annually in order to continue using the extension.

Optional Configuration, Training, and Technical Support

Configuration, personalized training, and technical support are not included with the purchase price of the extension, but Professional Services Assistance is available as needed. Time will vary depending on the complexity of your needs.

RMA = Return Merchandise Authorization

Control the return or exchange of items sold on your website. Requests history and tracking of the item until the transaction is complete.

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Details

Details

Overview

If not properly dealt with, product returns can negatively impact your bottom line. Anywhere between 5% and 40% of merchandise sold online ends up either returned or replaced. On top of that, the process can be somewhat messy due to fraud risks, etc.

RMA for NRO is a one stop solution that takes care of all RMA aspects within your store.

Features

Intuitive frontend
For your customers, requesting an RMA on your website is straight-forward. Simply select the product, indicate what’s wrong with it and it's current condition, and agree to your RMA policy. Furthermore, all of this can be done without the shopper even logging in.

Partial RMA
RMA for NRO supports returning one product out of group order or even out of bundle purchase.

Extensive backend options
From backend you can adjust most aspects of the process:

  • Define the return period
  • Specify file size and type allowed as attachment
  • Draft your own confirmation message
  • Add or edit RMA request yourself
  • Set RMA notifications to be sent to the manager, customer, or both
  • And more

Info storage
All of the RMA requests are logged both within the NRO Admin Panel as well as on the order page.

Fraud protection
With label printing and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests, but also products returned as well.

Notes

This add-on provides a way for shoppers to request RMAs but does not provide any processing capabilities for those RMAs once they've been approved. When returned merchandise is received, you will still need to manually process the return through Counterpoint.

More Info + Documentation

Additional Information

Documentation and Resources Documentation (from NCR)
Provided by aheadWorks
Item # AW-RMA
Module Name AW_Rma

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Configuration, personalized training, and technical support are not included with the purchase price of the extension.

RMAs for NRO

Overview

If not properly dealt with, product returns can negatively impact your bottom line. Anywhere between 5% and 40% of merchandise sold online ends up either returned or replaced. On top of that, the process can be somewhat messy due to fraud risks, etc.

RMA for NRO is a one stop solution that takes care of all RMA aspects within your store.

Features

Intuitive frontend
For your customers, requesting an RMA on your website is straight-forward. Simply select the product, indicate what’s wrong with it and it's current condition, and agree to your RMA policy. Furthermore, all of this can be done without the shopper even logging in.

Partial RMA
RMA for NRO supports returning one product out of group order or even out of bundle purchase.

Extensive backend options
From backend you can adjust most aspects of the process:

  • Define the return period
  • Specify file size and type allowed as attachment
  • Draft your own confirmation message
  • Add or edit RMA request yourself
  • Set RMA notifications to be sent to the manager, customer, or both
  • And more

Info storage
All of the RMA requests are logged both within the NRO Admin Panel as well as on the order page.

Fraud protection
With label printing and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests, but also products returned as well.

Notes

This add-on provides a way for shoppers to request RMAs but does not provide any processing capabilities for those RMAs once they've been approved. When returned merchandise is received, you will still need to manually process the return through Counterpoint.

$437.00
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