In some cases, you may struggle to replace an item image after repeated attempts. If you replaced an item image, but the old image still displays on your site, try downloading and using the 'Attribute Changer' tool to update the file creation date of the item images.

  1. Download and install the Attribute Changer tool from: https://www.petges.lu/home/download
  2. After installing Attribute Changer, right-click on the item image and select Change Attributes. The item images are located in the ItemImages folder where you store your ecommerce item images for NRO (e.g., C:\Program Files (x86)\Radiant Systems\CounterPoint\CPSQL.1\Toplevel\COMPANY NAME\Configuration\ItemImages)
  3. Change the file creation date of the image file to today's date (or any date later than what it is now).
  4. Proceed with a publish from Counterpoint and after the publish has processed sucessfully, verify that the image has been replaced on your storefront.